ABOUT APAC WORKS

APAC Works builds and manages high-performing remote teams for growing businesses, connecting exceptional talent with companies across accounting, administration, marketing, ERP and AI adoption. We source, screen, interview and present qualified candidates, and support you from offer through onboarding.

ABOUT OUR CLIENT

Our client is a global technology and professional services firm that solves complex business challenges through the intelligent application of enterprise software, automation and AI. An established Oracle NetSuite Alliance Partner, they work as a multi-technology advisory and implementation partner across ERP, CRM, cloud platforms and AI-driven solutions. They take a technical-first approach, with teams who understand both business logic and deep system architecture, and they invest in their people first.

THE OPPORTUNITY

We’re looking for a Japanese-speaking Support Consultant to join a Managed Services team that supports Japanese-market clients on NetSuite. You’ll bring 5 years of hands-on NetSuite experience as an Implementation Consultant or Administrator and put it to work in ongoing client support: resolving issues, managing configuration changes, and making sure Japanese-speaking clients get the same high-quality, responsive service as every other client. You’ll bridge language and cultural differences for clients while working closely with the wider international support and delivery teams.

01   What You’ll Do

•   Serve as the primary support contact for Japanese-speaking clients, communicating fluently in Japanese and English

•   Own and resolve client support requests, from troubleshooting and reporting to configuration changes and enhancements

•   Resolve support tickets across core NetSuite modules (Finance, CRM, Projects, etc.) with accuracy and timeliness

•   Apply your implementation/administration background to quickly diagnose configuration and functional issues

•   Partner with cross-functional and international support/delivery teams, translating client context and requirements

•   Follow the established support delivery methodology, ensuring consistency with global service standards

•   Communicate professionally with clients, meeting SLA commitments and maintaining high satisfaction scores

•   Document issues, actions and resolutions, contributing to a robust bilingual knowledge base

•   Support testing, validation and deployment of NetSuite configuration changes and enhancements

•   Proactively monitor and prioritize tickets, balancing urgency, impact and client expectations

•   Help bridge cultural and business-practice nuances between Japanese clients and global teams

02   What You’ll Bring

•   Business-level fluency in Japanese and English (written and verbal) required

•   5+ years of hands-on NetSuite experience as an Implementation Consultant, Administrator or similar role

•   Strong working knowledge of core NetSuite modules (Finance, CRM, Projects, etc.)

•   Bachelor’s degree in Business, IT, Accounting or related field, or equivalent experience

•   Experience supporting or implementing NetSuite for Japanese or APAC-based clients is a strong plus

•   Excellent communication skills for both technical and business audiences

•   Strong analytical and problem-solving skills, able to diagnose issues independently

•   Comfortable working with data in Excel or Google Sheets

•   Ability to manage a dynamic ticket queue and shifting priorities

•   Familiarity with cloud computing and SaaS support models

03   What Will Set You Apart

•   Deep, hands-on NetSuite configuration knowledge from prior implementation or administration work

•   Cultural fluency across Japanese and Western business communication styles

•   Ability to independently resolve complex issues using strong platform fundamentals

•   A proactive approach to bridging language and context gaps between clients and global teams

•   Genuine interest in growing within a global Managed Services organization

04   What Success Looks Like

•   Japanese-speaking clients consistently receive clear, timely, high-quality support that meets SLA and satisfaction targets

•   You independently resolve configuration and functional issues

•   Global teams rely on you to bridge language and context gaps effectively

•   Your contributions strengthen the bilingual knowledge base for Japanese-market clients

•   You’re recognized as a trusted support resource by clients and internal teams